Request data deletion

How to submit a request

1. Email privacy@remitcheap.com with the subject “Data deletion request.”
2. Tell us whether you used the website, iOS app, or Android app and the approximate dates of use. Do not include bank or card numbers, passwords, or identity documents.
3. We may reply to request limited additional information if it is needed to locate the relevant records.

Data we delete

When we can match data to your request, we will delete identifiable infrastructure logs and other identifiable usage records controlled by RemitCheap. We will also delete associated support correspondence when permitted by law and our security obligations.

RemitCheap does not offer user accounts and does not collect bank or card credentials, identity documents, or completed-transfer data.

Data stored on your device

Mobile app language, theme, and comparison preferences are stored locally on your device. You can delete them by clearing the app’s data or uninstalling RemitCheap. This data is not sent to RemitCheap merely because it is stored locally.

Retention and exceptions

• Identifiable infrastructure logs are normally retained for up to 30 days. They may be kept longer when needed to investigate abuse or a security incident or to comply with a legal obligation.
• Anonymous aggregate provider-selection totals may be retained because they are not linked to a RemitCheap account or individual.
• For data controlled by a money-transfer provider or another external service, submit a request directly to that provider.

Confirmation

We will confirm receipt of your request and let you know when it is complete or if we need more information. For more about our practices, read the Privacy Policy.